At OkiDoggy, your time and your pup’s comfort are important to us.

Because each grooming session is one-on-one and by appointment only, last-minute changes can be tough to accommodate.

We kindly ask that you review our cancellation policy below:

• Cancellations or Reschedules: Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

• Late Cancellations: Cancellations made within 24 hours prior to an appointment are considered late. While we understand that things come up, repeated late cancellations may affect future booking availability.

• Last-Minute Cancellations / No-Shows: Appointments canceled less than 4 hours before the scheduled time—or missed without notice—may result in a cancellation fee or require a non-refundable deposit for future bookings.

• Running Late? Please contact us if you're running more than 10 minutes late. Arrivals past 15 minutes may be considered a missed appointment, depending on the schedule.

• Frequent Changes or Cancellations: If you request to cancel or reschedule 3 times or more, regardless of how far in advance, you may be restricted from making future appointments.

Because we only take one dog at a time, every appointment is reserved especially for you. When a slot is canceled without enough notice, it’s often too late to offer that spot to someone else who may have really needed it. This policy helps us serve all pet parents fairly and keep wait times low.

Thank you for understanding and respecting our time and effort in creating a calm, personalized grooming experience for every pup!